How this works. Every Fee Earner code in Proclaim has a row here. The Team you set is what the dashboard uses
(Proclaim's own label is shown alongside for comparison). When the hourly sync sees a new code in Proclaim it adds a row,
flags it Needs review and puts it at the top of this list — set the team, initials, active flag and target, then press Resolve.
Pseudo rows are Proclaim queues/categories (Billing Client, Awaiting Costs…), not people — they are never counted as a team.
Open cases is the live count of open PI files held by that code, refreshed hourly.
Email and Digest control the morning OIC portal email: it goes only to active people with an address and the box ticked.